Refund and Returns Policy
Last Updated: 01-03-2025
At ELECTRA TECHNO LTD, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item or request a refund, we have outlined our policy below to make the process smooth and hassle-free.
1. Eligibility for Returns
You may return an item if:
- It is unused and in its original packaging.
- It is returned within 14 days of delivery.
- It is in the same condition as when received, with all accessories, manuals, and tags included.
Items Not Eligible for Returns
- Products that have been used, damaged, or altered after delivery.
- Items returned outside the 14-day return window.
- Personalised or custom-made products.
- Software, digital downloads, or gift cards.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us – Email us at info@electratechnoltd.co.uk with your order details and reason for the return.
- Wait for Confirmation – We will review your request and provide return instructions, including the return address.
- Ship the Item – Securely package the product and return it using a tracked delivery service. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Refund Process
Once we receive and inspect your return, we will:
- Notify you via email regarding the approval or rejection of your refund.
- Process approved refunds within 5-7 working days to the original payment method.
If you haven’t received your refund within this timeframe, please check with your bank or payment provider.
4. Exchanges
If you receive a defective or damaged product, we will replace it free of charge. Please contact us within 48 hours of receiving your order to arrange an exchange.
5. Faulty or Incorrect Items
If you receive an item that is:
- Faulty – Report the issue within 48 hours of delivery, and we will arrange a replacement or refund.
- Incorrect – Contact us immediately, and we will rectify the mistake at no additional cost.
6. Late or Missing Refunds
If your refund has not been processed within the stated period, please:
- Check with your bank or payment provider, as processing times may vary.
- Contact us at info@electratechnoltd.co.uk for further assistance.
7. Contact Us
For any queries regarding refunds or returns, please reach out to us at:
📧 Email: info@electratechnoltd.co.uk
🌍 Website: https://electratechnoltd.co.uk/
We value your satisfaction and will do our best to resolve any issues promptly.