FAQs
Who are you and what do you sell?
We are ELECTRA TECHNO LTD, a UK-based company that specialises in the wholesale of mobile phones, accessories, and telecommunications equipment. Our goal is to provide high-quality products at competitive prices.
Where are you based?
We are based in the UK and operate our business online through our website: https://electratechnoltd.co.uk/.
How can I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout.
What payment methods do you accept?
We accept secure online payments via:
Debit/Credit Cards (Visa, MasterCard, American Express)
PayPal
Bank Transfers (for bulk/wholesale orders)
Can I cancel my order after placing it?
If your order has not yet been shipped, you can request a cancellation by contacting us at info@electratechnoltd.co.uk. If the order has already been dispatched, you will need to follow our Returns Policy.
Do you ship across the UK?
Yes, we offer nationwide delivery across the UK.
Do you offer international shipping?
We provide international shipping to selected countries. Please contact us to check if we deliver to your location.
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. Standard UK delivery usually takes 3-5 working days, while international shipping may take longer.
How much does shipping cost?
Shipping costs depend on the size and weight of your order. You can see the shipping cost at checkout before completing your purchase.
Can I return a product if I am not satisfied?
Yes, you can return unused items in their original packaging within 14 days of delivery for a refund or exchange.
What should I do if I receive a faulty or damaged product?
If you receive a damaged or faulty item, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 working days.
Do your products come with a warranty?
Some of our products come with a manufacturer’s warranty. If applicable, warranty details will be mentioned on the product page.
How can I claim a warranty?
If your product is covered under warranty, you can contact the manufacturer directly or reach out to us for assistance.
Is it safe to shop on your website?
Yes! We use secure encryption technology to protect your payment details and personal information. We do not store your payment details.
How do you use my personal data?
We only collect and use your personal information to process your order and improve our services. Please read our Privacy Policy for full details.
How can I get in touch with you?
You can contact us via:
📧 Email: info@electratechnoltd.co.uk
🌍 Website: https://electratechnoltd.co.uk/